Return Policy
We at Satrendz.com want you to be delighted with your purchase, whether it’s for your performance, practice, or devotional needs. Please read our policy carefully regarding returns, exchanges, and items that are exempt due to the nature of the product.
General Return Guidelines
Time Frame: You may return eligible items within 7 days of delivery.
Condition: All returned items must be unused, unworn, unwashed, and in the same condition that you received them, with all original tags, packaging (including boxes/pouches), and protective coverings intact.
Proof of Purchase: A copy of the invoice or order confirmation must be included with your return.
Process: To initiate a return, please contact our Customer Service team at [Your Customer Service Email Address] or [Your Phone Number] with your Order Number and reason for return. We will provide you with instructions on how to send your items back.
🚫 Items Exempt from Return or Exchange
Due to hygiene, customization, and the specific nature of these products, the following items are final sale and cannot be returned or exchanged:
Product Category Reason for Exemption
Ghungroo (Ankle Bells) Hygiene and safety considerations.
Alta (Liquid/Stain) Perishable and hygiene product.
Fresh/Artificial Flowers Perishable/fragile nature.
Deity Jewellery Religious sanctity and handling/hygiene concerns.
Any Custom-Made/Altered Items Customized specifically for the buyer.
Returns for Eligible Items (Dance Practice Sarees, Dance Bags, Nattuvangam, Tattukali, Non-Deity Jewellery)
Refund Policy
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days (e.g., 7-10 business days).
Shipping Costs (Non-Refundable): The original shipping costs are non-refundable. You will be responsible for paying your own shipping costs for returning your item. We recommend using a trackable shipping service.
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange a damaged item for the same product, please contact us immediately.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Please provide clear photographs of the damage or the incorrect item along with the packaging. We will arrange for a replacement or a full refund, including return shipping costs if applicable.
Note: Satrendz.com reserves the right to deny returns if the item does not meet the return policy requirements.
Need help?
Please be advised that the satrendz return and refund policy stipulates that returns may be denied if items do not adhere to the specified requirements.
Contact us at +91 8754531686 / gajalaksh19@gmail.com for questions related to refunds and returns.